What is your return policy, and how do I return something?

We are sorry to hear that our product did not work out for you. If you are not satisfied with your order, you can return or exchange it within 60 days of your purchase. Please email support@farsali.com and a member of our team will be more than happy to assist you! For purchases at all other retailers, Sephora and our authorized resellers, please see specific retailer return policies.

When returning your product, please use a guaranteed/insured method of shipping (with signature confirmation) so that your item is protected and doesn't get lost in the mail. 

Once you ship your return package, please notify us with the tracking number. 

Please note: Shipping fees will be deducted from your refund, as shipping fees are non-refundable.

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