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General

Purchase Questions

  • How will I know if you received my order?
  • How do I cancel an order?
  • When will I receive a tracking number?
  • How long will it take to receive my order?
  • I'm having difficulty placing my order!
  • Why isn’t my coupon code working?
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Return & Exchanges

  • What is your return policy, and how do I return something?
  • What if my products arrive damaged?
  • What if my order is returned to sender?

Products

General

  • Are FARSALI products gluten free?
  • Are FARSALI products clean?
  • Are FARSALI products cruelty-free and vegan?
  • Are FARSALI products natural?
  • What is FARSALI doing towards sustainability?

Rose Gold Elixir

  • What do I use the Rose Gold Elixir for? What does Rose Gold Elixir Do?
  • Can oily skin types use Rose Gold Elixir?
  • How is the new Rose Gold Elixir different?
  • What does the new Rose Gold Elixir smell like?
  • Will Rose Gold Elixir break me out?

Unicorn Essence

  • What is Unicorn Essence & how do I use it?
  • How do I use Unicorn Essence without makeup?
  • How is the new Unicorn Essence different?
  • What does the new Unicorn Essence smell like?

Skintune

  • What is Skintune Blur & how do I use it?
  • Can I use Skintune without makeup?
  • How is the new Skintune different? Is it still thick or hard to get out of the dropper?
  • What does the new Skintune smell like?
  • Does Skintune contain silicone?