General

Purchase Questions

• How will I know if you received my order?
• How do I cancel an order?
• When will I receive a tracking number?
• How long will it take to receive my order?
• I'm having difficulty placing my order!
• Why isn’t my coupon code working?

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Return & Exchanges

• What is your return policy, and how do I return something?
• What if my products arrive damaged?
• What if my order is returned to sender?

Products

General

• Are FARSALI products gluten free?
• Are FARSALI products clean?
• Are FARSALI products cruelty-free and vegan?
• Are FARSALI products natural?
• What is FARSALI doing towards sustainability?

Rose Gold Elixir

• What do I use the Rose Gold Elixir for? What does Rose Gold Elixir Do?
• Can oily skin types use Rose Gold Elixir?
• How is the new Rose Gold Elixir different?
• What does the new Rose Gold Elixir smell like?
• Will Rose Gold Elixir break me out?

Unicorn Essence

• What is Unicorn Essence & how do I use it?
• How do I use Unicorn Essence without makeup?
• How is the new Unicorn Essence different?
• What does the new Unicorn Essence smell like?

Skintune

• What is Skintune Blur & how do I use it?
• Can I use Skintune without makeup?
• How is the new Skintune different? Is it still thick or hard to get out of the dropper?
• What does the new Skintune smell like?
• Does Skintune contain silicone?